The headline numbers are staggering:
http://www.atwonline.com/news/story.html?storyID=9602
$1.77Billion profit before extraordinary charges. Still leaving $274 million net is not a bad number for a light quarter.
However this will come as little comfort to those of you who have experienced Delta's current "superior service" (as I did on the floor in Atlanta Airport). There was a great piece on The US pulbic radio network NPR (audio and text) http://www.npr.org/templates/story/story.php?storyId=11980704.
Now is the summer of our discontent.
If you want to avoid problems check back here or our sister Blog www.t2impact.blogger.com where we will be providing some practical advice.
Cheers
Timothy
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